My booking
Looking for a transfer or pick-up service?
We offer convenient transfer and pick-up options to make your arrival and departure stress-free. Book your transfer directly with our affiliate servi...
Can I request additional beds if I want extra guests to stay?
While we don't provide extra beds or air mattresses, many UPSTREET Apartments feature sofa beds to accommodate extra guests. When you're searching for...
Is there a front desk in UPSTREET ?
UPSTREET primarily operates in residential buildings where locals reside, hence we do not have a front desk in any of our properties. However, our Hos...
What's the cancellation policy?
If you’ve booked directly on UPSTREET.io , you can cancel your reservation up to 15 days before your arrival date for a full refund*. Reservations ca...
When will I receive my invoice ?
We will gladly provide you with the invoice on the day of your check-out. To ensure accuracy, please make sure to provide us in advance with the neces...
Can I get invoice in advance ?
We can only issue you a final invoice after your check-out. If you need an invoice in advance, we can issue only a payment receipt.
How can I extend my booking ?
If you've made a reservation through one of our partner channels, like Airbnb or Booking.com , you can send us an alteration request through the resp...
How can I change or cancel my booking?
If you have made your reservation through one of our partner channels (e.g. Airbnb or Booking.com ), you must change your reservation details through...