Check-in
Can I store my luggage before or after my stay?
Unfortunately, we do not offer luggage storage in all of our properties. If you plan to arrive early or depart late, you have the option to book you...
Can I request an early check-in ?
While we strive to accommodate early check-in requests, it is subject to availability and may incur an additional fee. Please be aware that we cannot ...
Would it be possible to drop off my luggage earlier and get back at 3 p.m. ?
Unfortunately, we cannot guarantee that you will be able to access the apartment earlier and let your luggage, due to high demand ad possibility of pr...
Can I arrange in-person check-in ?
We would like to inform you that our standard procedure is self check-in. That way you can check-in in your own convenience whenever you arrive at the...
When is the check-in and check-out time ?
Check-in process begins at 3 PM, and check-out on the End Date is by 11 AM. Alternate check-in times are possible with prior arrangement, subject to a...
My access codes are not working - what should I do?
If your access code does not work, please don't hesitate to contact us by phone so that we can assist you immediately.
I have not received my access codes. What should I do?
Please note that the access codes will be sent two days before your arrival. Ensure you've submitted the web check-in form . For all bookings we will ...
Why do I have to submit my ID when checking in online?
Since we do not meet our guests in person, we are providing a link to fill out and submit this information before your arrival. As per legal requireme...
How do I get my access codes?
You will receive the relevant instructions and the access codes two days before your arrival. Upon submitting the mandatory online check-in, you will ...
How does check-in work ?
Our standard procedure is self check-in. We offer a convenient and contactless online check-in, which must be done by submitting a form. This is requi...